Returns & Exchanges
We want you to be completely satisfied with your purchase. Here's everything you need to know about our return and exchange policy.
14-Day Return Policy
You can return any item within 14 calendar days of purchase for a full refund or exchange. Items must be unused, in original packaging, and accompanied by proof of purchase.
Return Requirements
What We Accept
- Items in original, unopened packaging
- All original tags and accessories included
- No signs of wear or damage
- Valid receipt or proof of purchase
What We Don't Accept
- Clearance or sale items
- Items returned after 14 days
- Damaged or worn items
- Items without proof of purchase
How to Return an Item
1. Package Your Item
Place the item in its original packaging with all tags and accessories included.
2. Include Documentation
Add your receipt or proof of purchase and your contact details to the package.
3. Send to Us
Ship the package to our return address using a reliable shipping company.
Return Address
Liberty Hills Systems Limited
Suite 2 Block B, Opposite Golden Garden Estate
Adisa Estate, David Ejoor Crescent
Gudu District, Abuja, Nigeria
Important: Please include proof of purchase and your contact details with your return. We will send a confirmation email once we receive your returned item(s).
Refund Information
Refund Processing
- Refunds issued to original payment method
- 5-10 business days for credit card refunds
- Processing time after item inspection
Important Notes
- Customer responsible for shipping costs
- N5,000 restocking fee applies
- No refunds for damaged/late returns
Exchange Policy
We offer exchanges for items of equal or greater value within the same 14-day return period. If you're exchanging for a more expensive item, you'll need to pay the difference.
Same Value Exchange
Exchange for an item of the same price - no additional charges apply.
Upgrade Exchange
Exchange for a more expensive item - pay the price difference.
Return Timeline
Return Initiated
Customer ships item back to us
Item Received
We inspect the returned item (1-2 business days)
Refund Processed
Refund issued to original payment method (5-10 business days)
Need Help?
If you have any questions about returns or exchanges, our customer service team is here to help:
Email Support
info@libertyhillssystems.com
Phone Support
09079885933
Visit Our Store
Suite 2 Block B, David Ejoor Crescent
Gudu, Abuja, Nigeria
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
This return policy may be updated periodically. Please visit our website for the latest information.
This policy applies to purchases made both on our website and in-store.