Privacy Policy
Learn how Liberty Electric collects, uses, and protects your personal information
This Privacy Policy outlines how Liberty Hills Systems Limited ("Liberty Electric," "our" "we," or "us") collects, uses, shares, discloses, protect, or otherwise process your personal data through our website https://www.libertyhillssystems.com. It applies to information collected when you access or use our websites or mobile applications linked to this Privacy Policy (collectively referred to as our "Policy"), or when you interact with us in other ways, such as in our stores, through customer support channels, marketing campaigns, at events, or on social media. We may provide different or additional privacy notices for certain products, services, or activities, which will supplement or replace the disclosures in this Privacy Policy. Our Privacy Policy may change from time to time. When we do make changes, we will update the date at the top of this policy. For significant changes, we will notify you by adding a statement to the Services or sending you a notification. We encourage you to review this Privacy Policy regularly to stay informed about our practices regarding your information and the available choices.
While you may have access to certain sections of our Site without Registering or Signing Up with us, however, please note that your personal data will primarily be stored and processed in Nigeria. By visiting our Site, providing your data or availing any product/service offered on our Site, you expressly agree to be bound by the terms and conditions of our Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of the Federal Republic of Nigeria including but not limited to the Nigeria Data Protection Act (NDPA) 2023. If you do not agree with any part of this Policy, please discontinue your access or use of the Site.
COLLECTION OF INFORMATION
The information we collect about you depends on how you interact with us and use our Services.
Information You Provide to Us
We collect information you provide directly to us. For example, we gather information when you create, sign up for, or register an account; make a purchase; submit or post content through our Services (including product reviews and other user-generated content); communicate with us via third-party platforms; participate in our contests, sweepstakes, or promotions; sign up for rewards or marketing communications; take part in a research panel; request customer support; or otherwise engage with us. The types of information we collect include your name, email address, billing address, shipping address, phone number, username and password for a Liberty Electric account, gender and gender identity, body measurements and body type, month and day of birth, social media handles, videos, images, lifestyle information, shopping habits, interests, hobbies, and any other information you choose to provide. If you make a purchase, we collaborate with a third-party payment processor to collect and process your payment information.
Information We Collect Automatically
We automatically collect certain information about your interactions with us or our Services, including:
- Transactional Information: When you make a purchase, exchange, or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
- Device and Usage Information: We collect details about how you access or use our Services. This includes data about the device and network you use, such as hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also track your activity on our Services, including how you interact with our ads and communications, your browsing behavior (such as pages viewed, links clicked, and items placed in your cart), as well as your interactions with our emails.
- Precise Geolocation Information: With your consent, we may collect information about your device's precise location. You can stop the collection of this information at any time (see the Location Information section below for details).
- Audio and Video Recordings, Photos, and Chat Content: We may capture photos and video recordings in our stores for security and loss prevention purposes. If you reach out to our customer service via our chat platforms or by phone, we may monitor and keep those conversations for purposes not limited to training.
- Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies such as cookies, pixels, web beacons, APIs, clear GIFs, and SDKs to collect information about your interactions with our Services. These technologies help us improve our services, understand which areas and features are popular, and count visits.
- Information We Collect from Other Sources: we may receive information about you from other brands within our corporate family. We may also obtain information from other sources, such as: - Your friends or family members who invite you to participate in our referral programs. And; - Marketing partners, including joint marketing or co-branding partners, data co-ops, data brokers, and advertising and analytics companies. - Service providers and vendors, including fraud prevention providers, mailing list providers, fulfillment partners, and shipping carriers. - Social media sites or similar third-party services when you like, follow, or share Liberty Electric content on platforms like Facebook, Twitter, or Instagram. - Financial institutions and partners that operate Liberty Electric's credit card program. The types of information we collect from other sources include your contact information (such as name, phone number, and postal address), device and usage information (such as IP address and inferred geolocation), demographic information (such as age and gender), details about your occupation and household, and information about previous purchases, product preferences, interests, and shopping habits. Additionally, if you create or log into your Liberty Electric account or interact with us through a third-party platform (such as Facebook, Amazon, or Google), we will have access to certain information from that platform, including your profile information, profile picture, and user ID associated with the third-party platform.
Inferred Information
We may derive insights about you based on the information we collect. For example, we might estimate your approximate location using your IP address or infer that you are interested in purchasing certain products based on your browsing behavior and past purchases.
USE OF INFORMATION
We utilize the information we collect to provide, maintain, improve, and develop our products and services while personalizing your experience with us. Additionally, we use this information to:
- Send you technical notices, security alerts, support messages, and other transactional or relationship communications;
- Inform you about products, services, promotions, and events offered by Liberty Electric and others, as well as provide news and updates that may interest you (for details on how to opt out of these communications at any time, please refer to our Marketing Opt-Out Form);
- Manage and operate our rewards program;
- Monitor and analyze trends, usage, and activities related to our products and services;
- Target advertisements to you on third-party platforms and websites (for more information, see the Targeted Advertising and Analytics section below);
- Organize contests, sweepstakes, and promotions, and process and deliver entries and rewards;
- Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activities, while safeguarding the rights and property of Liberty Electric and others;
- Comply with our legal and financial obligations.
TARGETED ADVERTISING AND ANALYTICS
We collaborate with various partners to provide analytics, serve advertisements, and perform related services across the web and within mobile applications. These partners may utilize cookies, web beacons, software development kits (SDKs), device identifiers, and other technologies to collect information about your usage of our services and other websites and apps. This information may include your IP address, web browser type, mobile network details, pages viewed, time spent on pages or in apps, links clicked, and conversion data. We use this information to deliver advertisements tailored to your interests on other companies' sites or apps, and to analyze data, determine the popularity of certain content, and better understand your online activity. You can opt out of cookie-based ad targeting on our website by following the prompts provided on the site. On our mobile app, you can adjust your preferences by going to the app's settings. In addition to cookie-based ad targeting, we may share your identifiers, such as your email address and phone number, with some of our advertising partners. These partners convert this information into a unique identifier, which can then be used to deliver more relevant ads to you across the web and in mobile applications. You may opt out of these disclosures by completing our web form as well.
DISCLOSURES OF INFORMATION
We may disclose (or allow others to directly collect) your information in the following ways:
- We may disclose personal information to vendors, service providers, contractors, and consultants who need this information to provide services to us. This includes companies that assist with web hosting, shipping, payment processing, fraud prevention, customer service, marketing, advertising, and analytics.
- We may share personal information with data cooperatives and data brokers to enhance the effectiveness of our marketing campaigns and may also share it with third parties for their marketing purposes. Depending on your location, you may opt out of these disclosures via our web form.
- We may share your information with other brands within our corporate family for their marketing and advertising purposes. You can opt out of these disclosures as described above.
- We disclose personal information when we believe it is necessary to comply with applicable laws, legal processes, or lawful requests by public authorities to meet national security or law enforcement requirements.
- We may disclose personal information if we believe your actions are inconsistent with our user agreements or policies, if you have violated the law, or if it is necessary to protect the rights, property, or safety of Liberty Electric, our users, the public, or others.
- We may share personal information with our lawyers and other professional advisors when necessary to obtain legal advice or to protect and manage our business interests.
- We may disclose personal information in connection with corporate transactions, such as mergers, sales of company assets, or the acquisition of our business by another company.
- We may disclose personal information when you consent or specifically direct us to do so.
- We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Liberty Electric processes, maintains, and uses this information only in a de-identified manner and will not attempt to re-identify it, except as permitted by law.
DATA DELETION AND RETENTION
You can delete your account by visiting the Profile and Settings section of your mobile application. Please note that this action will result in the loss of all information related to your account. If you need assistance with this process, you can also contact us using the information provided below. Once your account is deleted, you will no longer have access to your order history, preferences, any pending orders, exchanges, returns, refunds, coupons, or benefits from loyalty programs. In the event of any pending grievances, claims, pending shipments, or other services, we may refuse or delay the deletion of your account. Please understand that account deletion is not retroactive and will adhere to the terms of this Privacy Policy, our Terms of Use, and applicable laws. After deletion, if you wish to access our site again, you will need to register as a new user. We retain your personal information only for as long as necessary for the purposes for which it was collected or as required by law. However, we may keep certain data if we believe it is necessary to prevent fraud or future abuse, as this will enable Us to exercise our legal rights, defend against legal claims, or for other legitimate purposes. We may also retain your data in an anonymized form for analytical and research purposes.
YOUR RIGHTS
We take reasonable steps to ensure the personal data we process is accurate and, where necessary, up-to-date. If any of the personal data we process is inaccurate or outdated, we will either erase or correct it. You can access, rectify, and update your personal data directly through the functionalities available on our site. Additionally, you can withdraw your consent at any time by contacting us using the details below. Please include "Withdrawal of Consent" in the subject line of your communication. We may verify your requests before acting upon them. Please note that the withdrawal of consent is not retroactive and will follow the terms of this Privacy Policy, our Terms of Use, and applicable laws. Withdrawing your consent may limit your access to certain services or features that rely on that information.
CONSENT
By visiting our platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you provide any personal data relating to other individuals, you confirm that you have the authority to do so and allow us to use that information per this policy. By sharing your personal data on our site or any partner platforms, you consent to us and our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties contacting you through SMS, instant messaging apps, calls, or emails for the purposes outlined in this Privacy Policy. If you wish to withdraw your consent, please contact the Grievance Officer using the information provided below. Include "Withdrawal of Consent for Processing Personal Data" in the subject line of your email. We will verify such requests before proceeding. Withdrawal of consent is not retroactive and will be in accordance with this Privacy Policy, our Terms of Use, and applicable laws. If you revoke your consent under this Privacy Policy, we reserve the right to restrict or deny the provision of services that rely on that information.
CHILDREN'S PRIVACY
Our services are available only to individuals who are 21 years of age or older and who can form a legally binding contract under the laws of the Federal Republic of Nigeria. We do not knowingly solicit or collect personal data from individuals under this age. If you have shared any personal data of children under the age of 21, you represent that you have the authority to do so and permit us to use the information in accordance with this policy. If you are a parent or legal guardian who believes that your child has provided us with personal information without your consent, please contact us at: mail@libertyhillssystems.com
CHANGES TO THIS PRIVACY POLICY
Please periodically review our Privacy Policy for any changes. We may update this policy to reflect changes in our information practices. Significant changes will be communicated by displaying the date of the last update, posting a notice on our platform, or by sending you an email.
CONTACT US
If you have any questions, concerns, complains about this Privacy Policy, please contact us at: Liberty Electric ATTN: Privacy - Suite 2 Block B, David Ejoor Crescent, Gudu, Abuja.
Phone
09079885933
mail@libertyhillssystems.com
Customer Support
Support@libertyhillssystems.com
This Privacy Policy was last updated on March 3, 2025
